Terms of Service

Last updated: [date]

These terms apply to every purchase made on hamraizjewels.com. By placing an order, you agree to them. Please read them before you buy.

1. Who we are

The online store HAMRAIZ JEWELS is operated by [legal business name], [registered address], Italy. VAT number (Partita IVA): [number]. Email: [your email]. Phone: [number, optional].

2. Products

We describe and photograph our products as accurately as we can. Colours may look slightly different on different screens. Our jewellery is made of 925 sterling silver, finished in silver or 18K gold plating. See our Materials & Care page for details.

3. Prices and payment

All prices are in euros (€) and include VAT where applicable.
Shipping costs are shown at checkout before you pay.
Payment is taken when you place your order, using the payment methods offered at checkout.
We may correct an obvious pricing error and will contact you before we process an order affected by one.

4. Orders

Your order is confirmed when we send you an order confirmation email. We may cancel an order, for example if an item is out of stock or we cannot verify your details, and if we do, we will refund you in full.

5. Shipping and delivery

We ship as described on our Shipping page. Delivery times are estimates, not guarantees.

6. Right of withdrawal and returns

As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do so, tell us by email at [your email] within this period and return the item. The item must be unused, in its original condition and packaging. We will refund you within 14 days of receiving the returned item, using the same payment method. Full details, including who pays return shipping, are on our Returns & Refunds page.

7. Legal guarantee

You are protected by the legal guarantee of conformity under Italian and EU consumer law. If an item is faulty or not as described, you are entitled to a repair, replacement or refund as provided by law. Contact us at [your email] and include photos of the item.

8. Jewellery care

Gold plating wears gradually and silver can tarnish naturally. This is normal and is not a defect. Following our care guide helps your jewellery last longer.

9. Intellectual property

All content on this website, including the HAMRAIZ JEWELS name and logo, text and images, belongs to us or is used with permission. You may not copy or use it without our written permission.

10. Privacy

We handle your personal data as described in our Privacy Policy.

11. Liability

Nothing in these terms limits your rights as a consumer or our liability where the law does not allow it. Otherwise, we are not liable for indirect losses arising from your use of the website.

12. Changes to these terms

We may update these terms from time to time. The version published on the website when you place your order is the one that applies to it.

13. Governing law and disputes

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring a dispute before the courts of your place of residence.