What are your jewels made of?
Every piece is made from 925 sterling silver. Gold plated pieces are finished with 18K gold plating. Silver pieces are polished 925 sterling silver. The finish is always shown on the product page.
Is the gold real gold?
Our gold plated pieces are 925 sterling silver with an 18K gold plated finish. They are not solid gold.
What are the stones?
Stone type and size are listed on each product page. If you would like to confirm any detail before ordering, please contact us.
Is your jewelry suitable for sensitive skin?
Our pieces are made to be nickel-free. If you have a known metal allergy or very sensitive skin, please contact us before ordering.
How do I care for my jewelry?
Store your jewelry in a dry place, away from direct sunlight and moisture. Avoid contact with perfume, lotion and water to preserve the shine, and clean gently with a soft polishing cloth. We recommend removing your jewelry before showering, swimming or exercising.
Will my piece look exactly like the photos?
We aim to show each piece as accurately as possible. Colours can look slightly different from screen to screen, and because our pieces are finished by hand, small variations in tone or texture may occur. Sizes and measurements are listed on the product pages so you can check the scale.
How do I choose the right size or length?
Measurements are listed on each product page. If you are between sizes, we recommend sizing up. Not sure? Contact us and we will help you choose.
How much is shipping and when will my order arrive?
Shipping options, costs and estimated delivery times are shown at checkout before you pay. Once your order ships, you will receive an email with a tracking link.
Can I return or exchange an item?
Please see our Return Policy for full details. If you need a different size or style, contact us and we will help.
How can I contact you?
Use our contact page. We are happy to help before or after your purchase.